Carnwath SurgeryTel: 01555 840214
Carstairs SurgeryTel: 01555 870512
We have had major difficulties with our telephone system today and apologise for any inconvenience and frustration this has caused. Unfortunately this is a network issue and is outwith our control. We have been assured that our provider is working to resolve the issue and that the telephone system will be operational again soon.
Monday - Friday 9:00 - 11:00am & 2.30 - 5.30pm
Earlier morning (from 7.30am) or later evening (to 6.30pm) appointments are available on Wednesdays and Thursdays on a rotational basis. Please ask the receptionist for details.
Consultations are by appointment, which can be made at the reception desk or by phone. Appointments are available at both locations to all patients.
The doctors are not all available at all the above times. Patients with urgent problems will be seen the same day. Non-urgent appointments will usually be within 7 days, however it may be longer if you wish to see a particular doctor.
If you feel it is essential to speak with a doctor, please give some details to the receptionist and the doctor will phone you when available. Except in an emergency, this will not be during consulting times.
Minor illness appointments, 8:30am to 4:00pm for all patients 4 years and over. The ANP can issue prescriptions.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Each month more than 100 appointments are wasted by patients failing to attend for their booked appointment without cancelling it in advance. This means that we have no opportunity to use the appointment for another patient and therefore reduces the number of appointments available.
If possible please try to telephone reception before 10:30 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Reception staff cannot give out results until they have been checked by a doctor, so please allow time before enquiring about results:
A medical certificate is not required for your first 7 days absence from work which can be self certified using the HMRC form SC2 which you can download here.
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